Disclosure based on the Specified Commercial Transactions Act

Distributor
Crop Co., Ltd.
Name of Representative
Matsui Toshiki
location
〒573-1133 K's BLD 2F, 1-1-8 Shodaimotocho, Hirakata City, Osaka Prefecture
telephone number
072-855-3900
email address
aura.acc.2019@gmail.com
Sales price
The price will be based on the price displayed on the sales page of each product. Shipping fees will be charged separately.
Required fees other than the product price
  • Consumption tax
  • Shipping fee: 220 yen nationwide (free for purchases over 8,000 yen)
  • Bank transfer fee (in case of bank transfer)
  • Cash on delivery fee (for cash on delivery): 300 yen
Payment method and timing
  • Credit card (VISA, MasterCard, JCB, AMEX)
  • Bank transfer (prepayment): within 7 days of order
  • Cash on delivery: When receiving the product
  • Convenience store payment: within 7 days of ordering
Delivery time of the product
  • Credit card: Within 2 business days after confirming your order
  • Bank transfer (prepayment): Shipped within 2 business days after payment is confirmed
  • Cash on delivery: Shipped after order is placed
  • Convenience store payment: Shipped after payment is confirmed
After confirming your payment, we will usually ship your order within 3 business days. If the item you ordered is not in stock, we will notify you by email and cancel your order. If we confirm that the item is in stock, we will ship it to you as soon as possible.
Delivery method of the product
Once the product is ready to be shipped, we will send you an email with the tracking number to inform you that the product has been shipped. Please check the delivery status in this email.
Details on returns and exchanges
Unless the product is defective, we do not accept returns or exchanges.
How to return or exchange an item
In the unlikely event that you receive a defective product, please contact us via the inquiry form or by phone within 3 days of receiving the product, and we will exchange it for a new or equivalent product after checking our stock status. Please note that we may not be able to respond to your request for return or exchange if the deadline has passed.